Before booking an AXA private medical treatment with us, you will first need to contact AXA to obtain the following information:Your

• Axa membership number
• Your Axa claim number
• The amount of sessions authorised to have
• The amount of you excess you must first pay to AXA (if you have any)

Yes, typically before being authorised for any treatment you will first need a referral letter from a GP. It’s essential to review your insurance policy documents to understand their referral policies and any other requirements for accessing coverage.

Whether you have excess will depend on the individual terms of your insurance policy. It is important to contact AXA directly and review your policy documents in detail first to determine if you have any excess to pay. Your excess must be paid directly to AXA and we cannot reclaim or pay this on your behalf.

Yes, before being able to access any treatment you must first be authorised by AXA directly and to find out how many sessions you have been provided with